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As with most things, there is a process involved in selecting and beginning service with the home care agency that will provide care for your loved one. While the process outlined below isn’t carved in stone, it should serve as a reasonable guideline for getting you through. It reflects the process we prefer, but our service is customized to the needs and circumstances of the individual, and may vary.
- Do a thorough due diligence on the agency. It’s prudent to do your homework on the available agencies in your area. There are important differences in agencies and we want you to understand the differences.
- Meet with agency representative to get an introduction to the agency and discuss client’s requirements. Review agreements and agency-provided materials to ensure you understand your financial and other obligations. Only then should you sign any documents.
- The agency will arrange to visit the client in her/his home; preferably, the primary caregiver (most often a family member) should be there as well. This way we will get an understanding of the client’s needs, limitations and expectations. First Choice Senior Care uses one of the most comprehensive assessment processes in the industry, to ensure we are properly understand and can address the client’s needs.
- We will prepare a written plan of care, detailing the services and timing of various activities. The plan will be reviewed with the appropriate family member as well as the client.
- First Choice Senior Care will assign a caregiver, based on criteria provided by the client, family member. The caregiver will be provided with the plan of care and a copy will be kept in the client’s home for updating and notation during service.
- First Choice Senior Care management or staff will accompany the caregiver to the clients’ home on the first visit as an introduction and to answer any unforeseen questions that may arise. The caregiver will be wearing a First Choice Senior Care badge with photo for proper identification. Upon arrival our caregiver will use the client’s home phone to make a toll-free call to our office. This call (using our state-of-the-art technology) confirms that our caregiver has arrived. Another toll-free call is made at the end of the daily assignment at which time our caregiver will input the activities performed that day. This ensures accuracy in billing, as well as real-time verification of the caregiver’s departure.
- About every 4-6 weeks, our client care coordinator or other staff member will visit the home to check on the client and the caregiver, and to ensure that the plan of care is working as intended or to make any adjustments needed.