Little Rock – First Choice Senior Care announced today that it received the distinguished Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 15 or more quality metrics. As a Leader in Excellence, First Choice Senior Care is now ranked among the top 4-5% of home care providers participating in the Home Care Pulse Satisfaction Management Program nationwide.
This accomplishment demonstrates First Choice Senior Care’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of their clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, First Choice Senior Care received high client and caregiver satisfaction ratings in areas such as caregiver training, the compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the First Choice Senior Care management team set goals to reach the highest level of excellence possible.
“We strive to provide the very best personal care and support to both our clients and caregivers. This award validates the wonderful service our caregivers and staff provide,” says Kayla Stephens, co-owner, and general manager.
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize First Choice Senior Care as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”
To find out more about First Choice Senior Care’s commitment to excellence, please visit www.firstchoiceseniorcare.com or call 501-916-9307.
About First Choice Senior Care
First Choice Senior Care was founded to help seniors maintain their independence by providing in-home assistance and companionship. We pride ourselves on matching highly qualified, compassionate caregivers to fit the personality, interests, and sense of humor of your loved ones along with industry-leading customer service.
About Home Care Pulse
Home Care Pulse is the home care industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com
First Choice Senior Care ~ (501) 916-9307
Kayla believes in advocating for and educating seniors and their families on a variety of topics and issues that impact them.Reflecting on the need for an independent home care provider interested in quality over quantity, she chased her dream of building her own company that would make a significant difference in the lives of seniors, providing a much-needed service in her own local community.
Kayla holds a Bachelor of Science degree from Arkansas State University, is licensed by the state of Arkansas as a Long-Term Care Administrator, and is a Certified Senior Adviser.